My commitment to you:
Specialty Outdoors agrees to perform the requested repair, modification,
alteration, or custom work to the best of my ability. I will use
appropriate materials and techniques, and maintain good communication
with the client. My goal is for you is two fold: to have an end
product that performs and/or fits the way you want it to, and that
looks professional, and to provide you with excellent, personalized
service.
Deposits:
If you have been asked to supply a deposit, be aware that your
job will not be put "on the board" until I have the deposit. In
addition, no materials will be ordered until I have a deposit. If
you delay in sending the deposit, there is no guarantee where in
the lineup your job will be placed when the deposit does arrive,
as the workload is in constant change around here. Any significant
delay in sending your deposit can mean a significant delay in getting
your finished item. Specialty Outdoors cannot be responsible for
any supplier's delays in providing ordered items.
Quotes and Estimates:
All prices, estimates and quotes are good for 30 days. All quotes
are for labor only unless I specifically quote on materials. I quote
within a range with sight unseen items, as there are many factors
in pricing out alterations, modifications and repairs. Once I inspect
the item to determine if the sight-unseen quote was accurate, I
will then give you the firm price, and wait for your confirmation.
Due to the complicated nature of a few types of projects, those
will be quoted within a range, price to be determined upon completion.
Shipping and insurance:
Your item will be insured for replacement value when your item
is shipped back to you. It is your responsibility to insure when
you send things here. I cannot be responsible for items sent to
me without proper insurance.
Payment:
I accept personal checks, and money orders. Credit card payments
must be made through Paypal
. Payment must be received in full before I return an item to you.
Typically, I will quote a price, and the item is sent to me with
a deposit. Once I inspect the item, I will contact you with the
exact price. While I work, you send me payment, or you can send
payment upon notification of completion.
Payment and Delivery: I feel silly saying this, as it should
be obvious. You get your gear back after I receive the payment for
it. This means, I ship after I receive the payment,or I take
it back to the shop where you delivered it, after I receive the
payment. This policy is flexible with repeat customers with
whom I have an established relationship.
Timing and turnaround:
I work on a "FIFO" basis. I do not do rush work, however
if you have a special need we can discuss timing. If possible I
will accommodate you, but I cannot guarantee it . If you need your
items back by a certain date, just let me know. The work load here
is seasonal. Turnaround will vary (not counting shipping) from 1-4
weeks typically. Large projects such as custom clothing, major modifications,
equipment, and tent/tarp projects need to allow a minimum of 6-8
weeks. During the busy repair season (Oct-Jan) I may not take on
any large/custom projects at all; please feel free to inquire.
Communication:
I use e-mail or phone to communicate with clients. I prefer
to use e-mail - if this is not convenient for you ( i.e. you only
check it once a month) please let me know.
Unclaimed items:
Items need to be paid for/claimed within 60 days. After 60 days post completion, we are no longer responsible for your gear.
A note about me:
In addition to owning and operating Specialty Outdoors, I have
an active family with busy teenagers. My family is my #1 priority. |
